Questions, answered.
Are the shoes new or used?
Most pairs are preloved; some are new or imported old-stock. Every listing shows its condition (New, Like New, Excellent, Good or Fair) and a quality level, and the photos are of the actual pair.
Is every pair really one of one?
Almost always. Each pair has its own SKU. When it sells — online or in our store — it disappears from the site straight away.
How do I know the size will fit?
Each product page lists the size and fit notes. Sizes are as marked on the shoe. If you're between sizes, message us before ordering and we'll measure the insole for you.
Which payment methods do you accept?
JazzCash, Easypaisa, bank transfer and cash on delivery. Shipping is free with JazzCash or Easypaisa, PKR 350 with bank transfer and PKR 350 with cash on delivery.
How does bank transfer work?
After placing your order you'll see our account details. Transfer the exact total, then submit your transaction reference (and a screenshot if you like). We verify it and confirm your order, usually within a few hours.
How long does delivery take?
Usually 2–4 working days to major cities and 3–6 working days elsewhere in Pakistan. You'll get a tracking number by email once it ships.
Can I return a pair?
Yes, if it's materially different from its listing and you contact us within 3 days of delivery. See the refund policy for details.
Do I need an account to order?
No. You can check out as a guest and track your order with your order number and phone or email. An account lets you see all your orders, save a wishlist and leave reviews.
Can I visit the store?
Yes — store sales and website sales share the same stock, so if it's on the site, it's on the shelf. See the contact page for our address and hours.
Still stuck? Contact us.
