Refunds & exchanges
Because most pairs are one of one, please check the size, photos and condition notes before ordering. If something isn't right, we'll sort it out.
When you can return
- The pair is materially different from its listing (wrong size, wrong item, or undisclosed damage).
- You contact us within 3 days of delivery with your order number and clear photos.
- The pair is unworn outdoors and returned in the condition you received it.
What we can’t accept
- Change-of-mind returns on pairs that match their listing.
- Fit issues where the listed size was correct — check the size notes on each product page.
- Wear and condition already described in the listing.
How to start a return
- Message us on WhatsApp at +92 320 0800962 or email info@slipperz.pk with your order number and photos.
- We’ll reply within 1–2 working days with next steps.
- Once we receive and check the pair, we’ll process your refund or exchange.
Refunds
Approved refunds go back to the original payment method (JazzCash, Easypaisa or bank transfer) within 5–7 working days. For cash-on-delivery orders we refund by bank transfer or mobile wallet. Original shipping fees are refunded only if the error was ours.
Exchanges
Since stock is one of one, an exact replacement usually isn’t possible. We’ll offer store credit or a refund instead.
Questions? Get in touch.
